One of my professional colleagues recently left a voicemail announcing that he had to disappoint me on a project. I have to admit, I was upset – this was something big. I allowed myself to experience the expected range of emotions, but I learned long ago to never respond in haste when emotions are running rampant. I remained silent on my end.
I knew this colleague didn’t want to burn a bridge and I didn’t either. Both of us pride ourselves on our integrity and our words are our bonds. When I finally responded hours later, I had cooled down and my response was professional, reasoned and to the point.
The next morning he called with a solution that was bigger and better than the original deal. I don’t like to think what the outcome would have been if I hadn’t taken the time (and a glass of healthy red wine) to collect my thoughts and put my emotions in check.
The next time you’re facing a major or even minor disappointment as a Certified Legal Nurse Consultant – whether it’s with an attorney-client, CLNC® subcontractor or vendor – don’t react immediately. Instead, take a deep breath, have a glass of healthy red wine (or if it’s too early for wine, a calming cup of healthy green tea) and decide upon a professional course of action. The outcome may turn out bigger and better than you expected.
I’m Just Sayin’
P.S. Comment here and share how you turn disappointments into opportunities.
